
FAQ
Find answers to common questions here.
Shipping & Delivery
Our standard delivery takes 3-5 business days. Express delivery is available for an additional fee.
Returns & Exchanges
Due to the nature of our products, we do not accept returns. If something arrives damaged or there’s an issue with your order, please reach out—we’re happy to help.
Are your products made with natural ingredients?
We use high-quality oils, butters, and carefully selected ingredients to create a balanced, skin-friendly formula. Each product is made in small batches.
How do I use shower steamers?
Place your steamer on the shower floor, just outside the direct stream of water. Let it gently activate with the steam. Breathe deeply and allow the scent to fill the space
What's the difference between RESTORE & RELEASE shower steamers?
RESTORE are aromatherapy steamers and are softer and more relaxing.
RELEASE are menthol steamers are stronger and more invigorating, designed to open the air and clear the senses.
What's the difference between the scrub types?
Each one offers a slightly different experience:
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Soft – smooth and balanced
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Nourished – richer, more moisturizing
Will the scrub leave my shower slippery?
Our scrubs are designed to rinse clean, but as with any oil-based product, we recommend rinsing the shower floor after use.
How to store our products and how long will they last?
Keep products in a cool, dry place. For steamers, store them sealed until use to preserve their scent.
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Steamers: typically 1–2 showers depending on placement
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Scrubs: several uses depending on how much you apply
Still have a question? Reach out anytime.
Contact us at Michelle@whereyourheart.com