FAQ
Find answers to common questions here.
Shipping & Delivery
Our standard delivery takes 3-5 business days in the contiguous US. We offer customer pickup at our main location as well as the markets we sell at. We also offer flat rate shipping for $10, regardless of the size of the order. Orders $75 and above receive FREE SHIPPING. Express delivery is available for an additional fee.
Returns & Exchanges
Due to the nature of our products, we do not accept returns. If something arrives damaged or there’s an issue with your order, please reach out—we’re happy to help.
Are your products made with natural ingredients?
We use high-quality oils, butters, and carefully selected ingredients to create a balanced, skin-friendly formula. Each product is made in small batches.
How to store our products and how long will they last?
Keep products in a cool, dry place. For melts, store them sealed until use to preserve their scent.
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Melts: typically 1–2 showers depending on placement
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Scrubs: several uses depending on how much you apply
Still have a question? Reach out anytime.
Contact us at Michelle@whereyourheart.com